Frequently Asked Questions
Everything you need to know about your Medicube journey to better skin.
When will my order be shipped?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping within the US usually takes 3-5 business days.
What is your return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and in a lightly used or unused condition. Please note that certain promotional sets may be final sale.
Are Medicube products safe for sensitive skin?
Yes, our products are clinically tested and formulated to be effective yet gentle. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new skincare regimen.
Do you offer international shipping?
This specific store (Medicube US) currently ships within the United States and to select territories. For international orders, please visit our global or regional websites.
How do I track my package?
Once your order has left our warehouse, a tracking link will be sent to the email address provided at checkout. You can also track your order status by logging into your Medicube account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for eligible orders.